So many of you have expressed how unaffordable your utility bills have become, and how frustrating it is to deal with outages and billing problems. On October 8th, you’ll have the chance to share those experiences directly with state regulators who will decide NYSEG’s rate request.
When a utility company (like your electric, gas, or private water provider) wants to change how much it charges to deliver service to your home, it must first file a request with the New York State Public Service Commission (“PSC”). The filing of that request kicks off a formal administrative process referred to as a rate case.
A rate case is the process the PSC uses to review the utility’s request. The company must explain why it needs to raise delivery rates and provide detailed information about its costs and future plans. Other parties, such as advocates, elected officials, municipalities, and other stakeholders, can also participate in this process by submitting evidence, asking questions, and making arguments to rebut the utility’s request. The PSC considers all of this, along with the public’s input, before deciding whether to approve or modify the request.
*Note: Only delivery rates (what it costs to bring service to your home) are regulated by the PSC. Supply charges (the actual cost of gas or electricity) are set by the market and passed through to you at no markup.
What is a public hearing? Public statement hearings are held as part of the rate case process and provide customers with a chance to share their experiences and opinions directly with the PSC. Hearings may be in-person or virtual and are open to everyone. What you say becomes part of the official case record and can influence the outcome of the rate case.
The Public Service Commission (PSC) is reviewing NYSEG’s request to raise electric and gas delivery rates. Before making a decision, the PSC is holding public hearings — and what you say will become part of the official record in the case.
When: Wednesday, October 8, 2025
Times: 1:00–3:00 pm and 6:00–8:00 pm
Where: Ithaca Town Hall, 215 N. Tioga Street, Ithaca
This is your chance to share your experience with NYSEG whether it’s about rising bills, billing errors, outages, vegetation management, or customer service. You don’t need to be an expert, sharing short, personal testimony makes the biggest impact.
Prefer to watch instead of read? Here is a short video that explains what a rate case is and how you can testify or submit comments. Watch here!
Can’t attend? You can still submit written comments online through the PSC’s portal here.